Introduction
Modmail is a Discord bot for your server. It works similar to Reddit's Modmail—both in functionality and purpose. It serves as a shared inbox for server staff to communicate with their users in a seamless way.
What is Modmail used for?
When a member sends a direct message to Modmail, the bot will create a channel (we call it a "thread") into a designated category. All further DM messages will automatically relay to that channel, then any available staff can respond within the channel. Compared to ticketing bots, Modmail allows easier and more organised discussions among staff.
Features
Highly customisable
- Changeable bot status, prefix, category, log channel, etc.
- Versatile command permission system.
- Interface elements (color, responses, reactions, etc.).
- Snippets and command aliases.
- Minimum duration for accounts to be created before allowed to contact Modmail (account_age).
- Minimum length for members to be in the guild before allowed to contact Modmail (guild_age).
Advanced logging functionality
- When you close a thread, Modmail will generate a log link and post it to your log channel.
- Native Discord dark-mode feel.
- Markdown/formatting support.
- See past logs of a user with ?logs.
- Searchable by text queries using ?logs search.
Robust implementation
- Schedule tasks in human time, e.g. ?close in 2 hours silently.
- Editing and deleting messages are synced.
- Support for the diverse range of message contents (multiple images, files).
- Paginated commands interfaces via reactions.
FAQs
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The setup process for the bot typically requires a maximum of 24 hours to finalize.
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We offer a 10-day free trial for those opting for the monthly payment plan.
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Please review our Discord collection to explore all available options here.